Terms & Conditions

1. Agreement to these terms

These terms and conditions ("Terms") govern your use of the Drink and Drive designated driver service ("the Service", "we", "us"). They apply to every booking, however you make it: in the Drink and Drive app, with the booking form on this website, on WhatsApp, by phone call, or by text message. By requesting a booking in any of these ways, you agree to these Terms. If you don't agree with any part of them, please don't use the Service.

2. What the Service is

Drink and Drive sends a vetted driver to your location to drive you, and your own vehicle, home safely after you've been drinking. We also arrange drivers for weddings, parties, and private events on request. Bookings are made directly over WhatsApp or by phone call; there is currently no in-app payment or booking system.

3. Where we operate

We currently cover the Western Province of Sri Lanka: the Colombo, Gampaha, and Kalutara districts. If you need a driver outside this area, contact us and we'll let you know what can be arranged. Coverage may change as our driver network grows.

4. Booking, confirmation, and fares

A booking is confirmed once you have received confirmation from us over WhatsApp or by phone, including your driver's details and your fare. Our standard rates are published on our Pricing page: Rs. 2,500 for the first 10km, Rs. 100 for every extra kilometre, free waiting for the first 15 minutes then Rs. 350 per 15 minutes, and Rs. 500 for pickups or drop-offs Out of the Colombo district. Your exact total is confirmed with you before your driver is dispatched. If plans change after a driver is already on the way, let us know as soon as possible so we can adjust or reassign.

5. Your responsibilities

• Give us an accurate pickup location and honest details about your booking.
• Make sure your vehicle is roadworthy, registered, and covered by valid insurance. You remain responsible for your vehicle's insurance and condition throughout the trip.
• Treat your driver with respect. Verbal or physical abuse, harassment, or unsafe behaviour will end the trip immediately.
• Wear a seatbelt and follow any reasonable safety instructions from your driver.

6. Our drivers

Every Drink and Drive driver is screened and trained before taking on trips. A driver may decline or end a trip if a customer poses a safety risk to themselves, the driver, or others, if the vehicle is unsafe to drive, or if instructed to do something illegal or unsafe. Where reasonably possible, we will try to help you arrange an alternative.

7. Payment

Payment method and amount are confirmed with you directly, over WhatsApp or with your driver, before or at the end of your trip. Please have your agreed fare ready when your driver arrives at your destination.

8. Cancellations

These cancellation terms apply to every booking, however it was made:

• Cancel more than 2 hours before pickup: You can cancel without the Rs. 500 cancellation fee.
• Cancel less than 2 hours before pickup: You will be charged Rs. 500.
• If the chauffeur/driver has already been sent to pick you up: You will not get a refund for the advance payment.

9. Limitation of liability

The Customer acknowledges and agrees that the use of the Drink & Drive service is entirely at the Customer's own risk and responsibility. To the maximum extent permitted by applicable law, Drink & Drive Sri Lanka, its owners, employees, chauffeurs, drivers, agents, representatives, and third-party service providers shall not be responsible or liable for any accident, delay, injury, death, loss, damage, theft, or other loss or irregularity arising during, before, or after the provision of the service, or in connection with the transportation, driving, handling, or use of the Customer's vehicle.

The Customer is solely responsible for the safety, security, and safekeeping of all personal belongings, valuables, documents, electronic devices, luggage, and other property left in or associated with the vehicle or service. Drink & Drive Sri Lanka and its chauffeurs accept no responsibility for any loss, theft, damage, or disappearance of such belongings or property.

The Customer acknowledges that Drink & Drive Sri Lanka does not guarantee that the service will be free from delays, interruptions, accidents, injuries, property damage, loss, theft, mechanical or technical problems, traffic-related incidents, road conditions, weather conditions, or other unforeseen circumstances.

Drink & Drive Sri Lanka reserves the right to engage, assign, or subcontract independent third-party chauffeurs or service providers to perform a booking. Where a third-party chauffeur or service provider is used, the Customer acknowledges and agrees that such person or provider is responsible for their own actions and conduct, subject to applicable law.

The services provided by Drink & Drive Sri Lanka are limited strictly to the designated-driver/chauffeur service booked by the Customer. Drink & Drive Sri Lanka shall not be responsible for any additional services, arrangements, or activities that are not expressly agreed to as part of the booking.

To the maximum extent permitted by applicable law, Drink & Drive Sri Lanka shall not be liable for any indirect, consequential, incidental, special, or business losses, including loss of income, revenue, profit, contracts, business opportunities, or anticipated savings.

By making a booking and using the service, the Customer confirms that they have read, understood, and accepted this limitation of liability and acknowledge that responsibility for the Customer's vehicle, personal belongings, and decisions relating to the use of the service remains with the Customer, subject to applicable law.

10. Alcohol and safety

The Service exists to help you avoid driving after drinking. We reserve the right to decline or end a booking if a customer's behaviour or condition makes the trip unsafe for anyone involved.

11. Changes to these Terms

We may update these Terms from time to time, for example as our Service or coverage area changes. The current version will always be available on this page, with the "last updated" date shown above.

12. Governing law

These Terms are governed by the laws of Sri Lanka, and any disputes will be subject to the jurisdiction of the courts of Sri Lanka.

13. Contact

Questions about these Terms? Reach us by email or phone, or see our Contact page for every way to reach us.